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“Are you kidding me? You are seriously unbelievable. I can't wait to get to Portland to buy you a drink. Thank you!”

What prompted such a response from a recently relocated employee?

This executive returned to her departure location to meet her movers and have her household goods packed and moved. Although the household goods shipment went well, a plate was broken during packing. Unfortunately, this was not a regular plate, but a special plate given to her by her mother—and now out of production. She was understandably heartsick over this highly sentimental item. We immediately jumped online and searched for a replacement. After searching all evening, we located one through Etsy and had it shipped to the executive the very next day. And that’s why she called us “unbelievable.”

We don’t mean to brag, but this type of transferee reaction to Bespoke is not uncommon.

We are an independently owned and operated company, providing customized, cost-effective, high touch relocation solutions for more than 13 years. And before that, we were in your shoes running in-house programs for Fortune 500 companies.

Our approach to relocation is to treat every employee like they are the CEO — and that includes your candidates, your HR and recruiting team and your payroll processors. Not only do we know them all by name, we quite possibly know their children’s names. Everyone plays an important part in making it all happen and we love getting to know them.

That includes our vendors, too. We can tell you who our favorite drivers are (a husband and wife team), as well as the spouses’ names of all of our account contacts. Many of our vendor relationships cover nearly two decades, dating back to our in-house days.